Delivery and return

Delivery

Denmark

Standard delivery GLS
1-3 working days
Price: EUR 6 (Free shipping over EUR 107)

Sverige

3-5 Working Days
Price: 60 DKK.

EU

Standard delivery with selected couriers
3-8 Working Days
Price: EUR 11-27

Rest of the world

Standard delivery GLS
5-7 Working Days
Price: EUR 27.

Return

Return using a few steps

Exercere gives you the right to a 30-day return from the date you placed your order.

For returns from Denmark, please use this link.

For returns from Austria, Belgium, Finland, Germany, Norway, and Sweden, please use the return portal here.

For returns from Estonia, France, Greece, Croatia, Hungary, Ireland, Iceland, Lithuania, Latvia, Malta, the Netherlands, Poland, Portugal, Romania, Slovenia, Spain and Turkey, please use the return portal here.

For returns from outside the EU, please note that customers are responsible for arranging and paying for return shipping.

To facilitate the return process, kindly include a note with your order number inside the package. You can send the return to the following address:

Exercere ApS

Park allé 350E

2605 Brøndby

Denmark

Please make sure to inform the courier that the package is a return shipment, and clearly mark it as such on the outside of the package.

This is important to ensure that the parcel is handled correctly and delivered directly to our warehouse without delays.

We do not accept returns that are sent to pickup points or parcel lockers. It is the customer's responsibility to make sure that the return is correctly addressed and shipped.

If you need an invoice for your return, you can simply use your order confirmation as it contains all the necessary details.

Once your return arrives, we will process it as quickly as possible. If you have any further questions or require assistance with the return process, please don’t hesitate to contact us.

Return Policy - Please Read Before Returning.

We are unable to accept your return if any of the following apply:

The item is not in new, unused condition
The 30-day return period has expired
Original packaging, tags, or labels are missing
The item has odors, makeup stains, or similar traces of use
The item is not packaged securely for return shipment

Please note: Return shipping costs are paid by the customer and the customer is responsible for the package until it has been received and processed by us.

Exchange

Please note that direct exchanges are only available for danish customers, using this link.

To exchange an item if you are located outside Denmark, please first return the original item for a refund and then place a new order in the correct size or color. We'd be happy to offer a refund of the delivery costs on your new order, if you wish. Please reach out to contact@exercere.com with your new order number, and we'll assist you accordingly.

Return costs

Denmark

Return label costs DKK 40.

Sweden

Return label costs SEK 90.

Norway

Return label costs NOK 80.

Return label costs EUR 7.

Complaint

If you have a product with a manufacturing defect or want to advertise a product, you must send an email with pictures to contact@exercere.dk

You will then be informed of any further progress in connection with your complaint.

Questions about returns?

Send us an email contact@exercere.dk