Delivery times and prices

Free Shipping Thresholds:

We offer free shipping for orders exceeding the following amounts:

• Denmark: 800 DKK

• Sweden: 1100 SEK

• Norway: 1250 NOK

• EU: 110 EUR

• USA: 125 USD
  
  
• UK: 95 EUR
  
  

• Rest of the world: 150 EUR

Shipping Costs:

Shipping rates vary by destination:

• Sweden: FROM 65 SEK

• Norway: FROM 70 NOK
  

• Europe: From 5 EUR

• United States: From 10 USD

• UK: FROM 5 GBP

• Switzerland: FROM 7 CHF

Please note: A replacement or refund can only be issued if the package is officially declared missing.

 

Returns

All orders are subject to our standard 30-day return policy, which begins on the day you place your order.

Return shipping costs are at the buyer's own expense. The customer assumes the transport risk until the return has been received. We strongly recommend using a trackable shipping method, so the package can be traced until it reaches us.

Return costs

Denmark
Price: 40 DKK

Sweden
Price: 90 SEK

Norway
Price: 80 NOK

Europe: 
Price: 7 EUR

You can access the return portal here.

Please note that the return portal you should use depends on your location. You can find the relevant information and access the correct portal directly on the returnportal.

 

Rest of the world

Customers outside the EU must arrange their own return shipping.

We will only accept returns if the following conditions are met:

• The items are returned in their original, unused condition

• The return is made within the 30-day return window

• Items are properly and securely packaged

• The products are free from perfume, makeup, or smoke odors

• All hangtags and labels are intact and have not been removed or damaged

Return Instructions

1. Include a note with your order number inside the package.

2. Send the package to the following address:
   Exercere ApS
   Gammelager 1
   2605 Brøndby
   Denmark

Important Information

• We only accept direct deliveries. Packages sent to a pickup point will not be collected.

• It is the customer's responsibility to ensure the package is correctly shipped to us.

• The customer covers all return shipping costs.

Exchanges 

Please note that direct exchanges are only available in Denmark.

Complaint

If you have received a product with a manufacturing defect or wish to submit a complaint, please send an email to contact@exercere.com with the following information:

• A description of the problem
• Pictures that clearly show the error
• Your order number
  

Once we have received your inquiry, we will assess the case and inform you of the further course of action. Please note that we cannot process complaints without documentation.

Questions about returns?

If you have any questions about a return or anything else, send us an email at contact@exercere.com