Delivery and returns
Delivery
Free Shipping Thresholds:
- Denmark: Orders over 800 DKK
- Norway: Orders over 1250 NOK
- EU: Orders over 100 EUR
- USA: Orders over 125 USD
- UK: Orders over 100EUR
- Switzerland: Orders over 150 EUR
Shipping Costs:
- Sweden: 6 EUR with Bring
- Germany: From 8 EUR with Standard Shipping
- Finland: 11 EUR with Bring
- Netherlands: From 8 EUR with Standard Shipping
- United States: From 13 EUR with Standard Shipping
- UK: 8 EUR with Standard Shipping
- Switzerland: 10 EUR with Standard Shipping
- Other EU Countries: 13 EUR with GLS
- Rest of the World (Non-EU): 33 EUR with Standard Shipping
Delivery time:
- World Wide Delivery - 3-7 days
-
If you need your package within a specific timeframe, we recommend choosing UPS. The "Standard shipping" option uses local postal services and can sometimes take up to 4 weeks. Please note that we are unable to send a replacement or issue a refund until the package has been officially declared missing.
Important information:
Duty-free delivery inside the EU and Norway. Please note that import duties may apply on orders outside the EU, which are the responsibility of the customer to cover.
We do not ship to war-torn countries.
Return inside the EU & Norway
Return using a few steps
Exercere gives you the right to a 30-day return from the date you placed your order.
Return conditions - Read this before returning
We will not take your package back if:
- The goods do not appear as new
- The return period of 30 days has been exceeded
- The goods are not properly packed.
- The goods have been given perfume, make-up, exposed to the smell of smoke.
- Hangtags or tags have been removed/damaged.
In the case of returning goods, the customer pays for all postage. As a customer, you assume the transport risk in the event of a return.
Return portal
Customers from Finland, Sweden, Norway, Austria, Belgium, Germany, Ireland and Poland can use our return portal here.
Customers from any other EU countries can use our return portal here
Return outside the EU
Customers outside the EU must arrange the return themselves.
Please include a note with your order number in the package and send it to the following address:
Exercere ApS
Gammelager 1,
2605 Brøndby
Denmark
Please note that we only accept direct deliveries and not packages sent to a pickup point. It is the customer's responsibility to ensure the package is sent correctly to us. The customer is responsible for covering the return shipping costs.
Complaint
If you have a product with a manufacturing defect or want to advertise a product, you must send an email with pictures to contact@exercere.com
You will then be informed of any further progress in connection with your complaint.
Return costs
Denmark
Return label costs EUR 6 and can be purchased through our return portal here: https://exercere.com/pages/return-portal
Sweden
Price: 8 EUR.
In order to return please use return portal: https://exercere.com/pages/return-portal
Germany
Price: 10 EUR.
In order to return please use return portal: https://exercere.com/pages/return-portal
Norway
Price: 7 EUR
In order to return please use return portal: https://exercere.com/pages/return-portal
Netherlands
Price: 10 EUR
In order to return please use return portal: https://exercere.com/pages/return-portal
EU
Price: EUR 10.
In order to return please contact us at contact@exercere.com
EU (Cyprus, Faroe Islands, Greece, Greenland, Iceland, Malta)
Price: EUR 20.
In order to return please contact us at contact@exercere.com
Rest of the world
You must arrange your own return.
Questions about returns?
Send us an email contact@exercere.com