Delivery and returns
Delivery
Free Shipping Thresholds:
- Denmark: Orders over 800 DKK
- EU: Orders over 100 EUR
- USA: Orders over 125 USD
- Rest of the World: Orders over 150 EUR
Shipping Costs:
- Sweden: 6 EUR with Bring
- Germany: From 8 EUR with Standard Shipping
- Finland: 11 EUR with Bring
- Netherlands: From 8 EUR with Standard Shipping
- United States: From 13 EUR with Standard Shipping
- UK: 8 EUR with Standard Shipping
- Switzerland: 10 EUR with Standard Shipping
- Other EU Countries: 13 EUR with GLS
- Rest of the World (Non-EU): 33 EUR with Standard Shipping
Important information:
Please note that import duties may apply on orders outside the EU, which are the responsibility of the customer to cover.
Return inside the EU
Return using a few steps
Exercere gives you the right to a 30-day return from the date you placed your order.
Return conditions - Read this before returning
We will not take your package back if:
- The goods do not appear as new
- The return period of 30 days has been exceeded
- The goods are not properly packed.
- The goods have been given perfume, make-up, exposed to the smell of smoke.
- Hangtags or tags have been removed/damaged.
In the case of returning goods, the customer pays for all postage. As a customer, you assume the transport risk in the event of a return.
In order to return please contact us at contact@exercere.dk
Return outside the EU
Customers outside the EU must arrange the return themselves.
Please include a note with your order number in the package and send it to the following address:
Exercere ApS
Gammelager 1,
2605 Brøndby
Denmark
Please note that we only accept direct deliveries and not packages sent to a pickup point. It is the customer's responsibility to ensure the package is sent correctly to us. The customer is responsible for covering the return shipping costs.
Complaint
If you have a product with a manufacturing defect or want to advertise a product, you must send an email with pictures to contact@exercere.dk
You will then be informed of any further progress in connection with your complaint.
Return costs
Denmark
Return label costs EUR 6 and can be purchased through our return portal here: https://exercere.dk/pages/returportal
Sverige
Price: 8 EUR.
In order to return please contact us at contact@exercere.dk
EU
Price: EUR 20.
In order to return please contact us at contact@exercere.dk
Rest of the world
You must arrange your own return.
Questions about returns?
Send us an email contact@exercere.dk