Please read the specific return policy and information for your location: 

For returns from Austria, Belgium, Finland, Germany, please use the return portal here.

For returns from Estonia, France, Greece, Croatia, Hungary, Ireland, Lithuania, Latvia, Malta, the Netherlands, Poland, Portugal, Romania, Slovenia, Spain and Turkey, please use the return portal here.

For returns from the US, please use the return portal here.

For returns from the rest of the world, please note that customers are responsible for arranging and paying for return shipping.

You can read more about how to complete a return here.

Return Policy - Please Read Before Returning

We are unable to accept your return if any of the following apply:
• The item is not in new, unused condition
• The 30-day return period has expired
• Original packaging, tags, or labels are missing
• The item has odors, makeup stains, or similar traces of use
• The item is not packaged securely for return shipment

Please note that return shipping costs are covered by the customer, and the customer is responsible for the package until it has been received and processed by our team. For any claims, please send an email to contact@exercere.com including your order number and clear pictures of the issue, so we can assist you as quickly as possible.

Complaints

Is it a complaint? Contact customer service at contact@exercere.com with your order number, as well as a photo and description of the issue. We will review your complaint as soon as possible.